I teach people how to stay regulated when conflict shows up.
For more than three decades, I’ve worked at the center of conflict — in therapy rooms, mediation sessions, leadership conversations, and family systems where emotions run high and clarity disappears.
Across those settings, I began to notice a consistent pattern:
Conflict rarely escalates because people don’t care.
It escalates because their nervous systems take over.
That insight is the foundation of my work as a keynote speaker — and the reason I focus on composure as a learnable skill, not a personality trait.
When people can’t get along, it’s rarely about the issue. It’s about what happens to the nervous system under pressure.
That insight is at the heart of Susan Regan’s keynote, When You Just Can’t Get Along™.
After three decades as a therapist and mediator, Susan saw the same breakdown play out across families, teams, and organizations: people lose access to clarity the moment they feel threatened.
The Composure Lab™ was developed to teach what to do in that moment — how to regulate first, respond with integrity, and keep conflict from hijacking connection.
Teaching composure as a leadership skill — not a personality trait.
I’m Susan Regan — a therapist, mediator, and keynote speaker with more than three decades of experience working at the center of conflict.
Across therapy rooms, mediation tables, leadership teams, and family systems, I’ve seen the same pattern repeat: when people lose regulation, they lose access to clarity, connection, and choice.
My work focuses on teaching composure as a practical, learnable skill — so people can respond with integrity even when agreement isn’t possible.
Creator of the keynote When You Just Can’t Get Along™ and The Composure Lab™ framework
The Keynote Connection
My signature keynote, When You Just Can’t Get Along™, was born from this observation.
In the talk, I show audiences why conflict isn’t really about the issue at hand — it’s about what’s happening inside the body when we feel threatened, misunderstood, or dismissed. When people learn to regulate themselves first, everything about the interaction changes.
The goal isn’t agreement.
It’s integrity, clarity, and the ability to choose how — and whether — you engage.
The Composure Lab™
To teach this skill, I developed The Composure Lab™ — a practical framework for navigating conflict in real time.
It helps people learn how to:
- notice when their nervous system is activated
- identify the unmet need beneath a reaction
- regulate before responding
- communicate from steadiness instead of defensiveness
The result is emotional leadership — the ability to stay grounded and self-directed even when the situation isn’t.
This work is grounded not just in research, but in experience.
I realized early on that most conflict isn’t about being right — it’s about feeling safe, seen, or respected. Once I learned to regulate myself first, the entire dynamic changed.”
That realization reshaped how I approach mediation, how I support clients, and how I teach others to lead themselves in moments that matter.
Credentials & Professional Background
Susan Regan, MFT
Licensed Marriage & Family Therapist
Mediator & Relationship Strategist
Keynote Speaker & Educator
I am the founder of Solutions Therapy & Mediation and the creator of Relationship Solutions Programs, where I translate psychological insight into practical tools for everyday life.
My speaking work draws from decades of clinical practice, mediation experience, and systems thinking — making complex psychology usable in real-world situations.
Who This Work Serves
My keynotes and trainings resonate most strongly with:
- Corporate & leadership teams navigating high-stakes communication
- Mediation, legal, and conflict-adjacent professionals
- Therapists, coaches, and helping professionals
- Schools, universities, and parent organizations
- Families and community groups seeking healthier ways to engage
These are environments where composure isn’t optional — it’s essential.
Book Susan to Speak
Conflict doesn’t have to cost you clarity, connection, or leadership.
When you learn how to regulate yourself first, you gain the ability to respond with intention — even when agreement isn’t possible.
Learn more about the keynote or bring me to your organization >
A Sister Brand of Relationship Solutions Programs
The Composure Lab™ is the professional and keynote branch of my work at Relationship Solutions Programs — translating therapeutic insight into real-world composure and communication for leaders, teams, and families.
Explore RelationshipSolutionsPrograms.com